Career Info:-
Company Name: Tesco Hindustan
Service Centre
Company Website: www.tescohsc.com
Job Location: Bangalore
Job Role: Contact
Centre Officer
Job Experience: Freshers, 0-2 Years
Job Eligibility: BE/BTech
Job Summary:
Qualification:
- BE
Years
of Experience: 0 - 2 Years (Semi - Technical support)
Monitor
alarms for all refrigeration units across all Tesco stores.
Analyze
the alarms and outbound the stores to provide the details.
Ensure
the alarm details are passed on to the store within 60 mins from the time it
reaches high or highest priority to avoid stock loss.
Raise
work order numbers in case of critical issues so that the engineer can visit
the store and check the units.
Manage
the duty phone, as we get calls from the stores and contractors updating us
about their works on refrigeration units. All these updates need to be
circulated within the team.
Handle
escalations from the store by investigating the issue and providing accurate
details about the alarms received and managed.
Reports:
Download and circulate daily reports, which include daily service level, total
number of alarms received and managed, total alarms managed by each individual
in the team etc.
Identify
and flag off process and work related issues to make the workplace better.
Analyze
the repeated alarms received from specific systems and stores, to recommend to
the business about assets that need replacement rather than continual
maintenance.
Be
accountable for the work managed and ensure there are no errors or escalations
in terms of your job.
Job Skills:
Excellent Communication skills.
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