Career Info:-
Company Name: KeneXa
Company Website: www.kenexa.com
Job Location: Visakhapatnam, Andhra
Pradesh
Job Role: Specialist/Technical
Support
Job Experience: Freshers
Job Eligibility: Graduates/Under
Graduates
Job Summary:
Candidate
should be a Graduates/Under Graduates.
This
individual will need to demonstrate proficiency in MS Office Software,
especially Word, Power Point, and Excel with a basic understanding of
technology.
Must
have high level of interpersonal skills as the position continually requires
poise, initiative, tact, and diplomacy.
This
individual must be able to interact and communicate with individuals at all
levels of the organization.
This
work requires continual attention to detail in meeting deadlines and
understanding priorities.
This
individual must be personally equipped to work in a fast paced environment with
a demonstrated ability to juggle multiple competing tasks and demands.
Must
be a self-starter and able to take initiative. A high level of urgency is
critical for success.
Should
be willing to work in any shift per the business requirement.
Job Description:
We
are looking for fresh graduates/under graduates with zero work experience.
This
position is for providing technical and non-technical support for Kenexa’s
web-based applications to our clients worldwide.
Note:
Travel is not required.
Job Responsibilities:
Provide
timely responses to client's questions and concerns over phone and/ or email.
Provide
superior customer service and training to clients.
Provide
quick problem solving including, but not limited to, fixing errors, creating
alternative methods of completing a task, correcting user errors, and
correcting system inconsistencies.
Provide
detailed and accurate cases of all client contact.
Provide
assistance to the Product Support Manager and other departments when requested.
Become
exceptionally familiar with Kenexa's products and services.
Job Skills:
Excellent Communication skills.
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