Career Info:-
Company Name: IBM India
Company Website: www.ibm.com
Company Profile: India Software Labs (ISL) is one of IBM’s premier product development and innovation centers in the world. ISL focuses on developing products, technology and solutions for IBM’s Software Group. It delivers innovations and thought leadership that drive significant revenues for the IBM Company.
Job Location: Visakhapatnam/Vizag
Job Location: Visakhapatnam/Vizag
Job Role: Technical Support Specialist
Job Experience: Freshers, 0-2 Years Experience
Job Eligibility: Any Graduate/PG
Job Summary:
Candidate should be a Any Graduate/PG from a recognized university.
Bachelor's Degree.
Basic knowledge in Basic computer and troubleshooting knowledge.
Basic knowledge in Good communication skills.
Basic knowledge in Team Player.
English: Fluent.
Basic knowledge in Basic computer and troubleshooting knowledge.
Basic knowledge in Good communication skills.
Basic knowledge in Team Player.
English: Fluent.
Job Description:
First level support for clients- Via Phone, Email, and Instant Message Answer how to questions Answer technical questions Answer new release/upgrade questions Route clients to finance when appropriate Provide superior customer service and training to clients.
Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
Provide detailed and accurate cases of all client contact.
Provide assistance to the Product Support Manager and other departments when requested.
Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
Become exceptionally familiar with Kenexa's products and services.
Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations.
Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
Provide detailed and accurate cases of all client contact.
Provide assistance to the Product Support Manager and other departments when requested.
Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
Become exceptionally familiar with Kenexa's products and services.
Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations.
Job Skills:
Excellent Communication skills.
No comments:
Post a Comment