Career Info:-
Company Name: HCL Technologies
Limited
Company Website: www.hcl.com
Job Location: Noida
Job Role: Technical/Customer
Support Executive
Job Experience: Freshers, 0-1 Year
Job Eligibility: BE/BTech/BSc/BCA/Diploma/MCA
– Computers
Job Summary:
Candidate
should be done any BE/BTech/BSc/BCA/Diploma/MCA – Computers
Openings:
50
Experience:
0-1 Year of exp. in any industry preferably in Call Centre and Fresher are also
eligible.
Job Description:
To
provide support on multiple product services like IT (Laptop, Desktop, Tablet),
Telecom products, Home Appliances and HCL Learning Products, Office Automation
Products. The inbound calls would include technical and non technical both.
Job Responsibilities:
Responsible
for handling the issues from the customer.
Take
inbound based voice calls.
Resolve
the issues and provide trouble ticket to the customer.
Make
entries in the CRM regarding the issue and the resolution offered.
Update
the CRM on a daily basis.
Escalate/
transfer the call to L2 Handling in case of further assistance is required for
closing the issue.
Job Skills:
Excellent Communication Skills with an ability to
convince.
Effectively introduce products & services
Understand customer tones & be deft in handling
customer queries
Problem solving skills
Job Salary: INR 1,15,000 P.A
Walk-In Interview On 23rd
Feb and 25th Feb to 1st Mar 2013 Timings: 10:00 AM
Venue:
HCL Infosystems Ltd.
HCL Infosystems,
D-233,
Sector-63,
Noida
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