Career Info:-
Company Name: HCL
Company Website: www.hcl.in
Job Location: Noida/Chennai
Job Role: LOI
Candidates (Freshers – 2012)
Job Experience: Fresher
Job Eligibility: BTech/MTech/MCA
Job Summary:
Candidate
should be done BTech/MTech/MCA.
BTech/MTech/MCA for 2012 batch Pass outs only.
Those
who opt for the Infra will have to agree to the Infra Terms &Conditions
(24X7shift operations, 2.75lacs p.a. Salary, clearing the V&A, Clearing the
Technical Assessment, Location of posting across).
The
process for the Evaluation of V&A and the Technical assessment will begin by
6th March 2013.
Offer
letters will be issued against valid LOIs.
There
will be no internal movement option available at a later date during the
tenure.
Job Description:
Understanding
of the Infrastructure Services Business (Knowledge of basic Networking and
other technologies).
Manage
Customer escalations and providing technical resolutions.
Independent
troubleshooting within SLA.
Adherence
to standard operating procedures / work instructions.
Ensure
quality of ticket closure and queue assignment.
Maintain
track specific records and Vendor management
Identify
avenue for value adds and present value add summary.
Participate
in Talent Management meetings - sharing and acquiring knowledge.
Update
the knowledge base - Technically upgrade across versions of environment when
required.
Participation
in Monthly steering committee meetings (as required).
Participate
in monthly QA audits.
Monitoring
and Management of various IT Infrastructure components.
First
level of Troubleshooting based on Standard Operating Procedures.
Other
tasks to complete SOP’s based tasks.
Additionally
for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
knowledge
of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
Job Skills:
Excellent Communication skills.
Last date: 01 Apr 2013
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