Career Info:-
Company Name: Bechtel
Company Website: www.bechtel.com
Job Location: New Delhi
Job Role: IT Service
Center Analyst
Job Experience: Freshers
Job Eligibility: Any Degree
Job Summary:
Candidate
should be a Any Degree from a recognized university.
Experience
- MCIPT, CCNA and A++ certified.
Requires
experience with standard hardware, software, operating systems, and database
technologies.
Some
technical experience with techniques and methods of troubleshooting end-user
problems including the setup and support of software and hardware.
Must
have a good understanding of client server principles.
Knowledge
of basic networking technologies and principles.
Understanding
of network security including public key infrastructure and encryption
technologies a plus.
Experience
with vendor relations with knowledge of vendor support systems and software
licensing procedures.
Requires
strong customer problem solving and end-user support skills in applications
setup and support.
Ability
to incorporate "Lessons Learned" approach into revised work
processes.
Excellent
customer service skills are required.
Must
have exceptional oral and written communication skills and the ability to
document in written format technical processes in a timely manner.
Must
have the ability to work in a demanding environment with multiple
priorities.
Rotating
weekend work will be necessary in order to support a 24x7 global delivery
model.
Will
be part of a global support operations group “virtual team” with peers from the
major Bechtel offices.
Job Description:
Provides
hardware, software and/or network installation and problem resolution support
for automation equipment.
Provides
first line problem identification and/or resolution.
Provides
instructions to peers or customers as needed.
Performs
network server administration functions as needed.
Performs
other special projects as assigned.
Provides
professional first-level Help Desk Support to internal users.
Responsibilities
include first-level troubleshooting of hardware, software and operating system
problems, tracking of issues and solutions, and issue escalation when
appropriate.
Must
have excellent hands on experience with Microsoft Windows XP/7 operating
system, as well as troubleshooting experience on the current Microsoft Office
2010 suite of products.
MCDST
for XP, or MCITP for Windows 7, or equivalent expected as a minimum competency.
Front
Range HEAT or ITSM helpdesk experience is desirable.
Excellent
customer service and team player skills are a must.
Will
assist with statistical reporting, managing file transfers and the recording
and maintenance of hardware, software, and licensing inventory.
Interaction
with all internal departments, outside support staff, consultants and material
vendors.
Excellent
English written and verbal communication skills are required.
All
applicants must have the right to work and remain in India.
Job Skills:
Excellent Communication skills.
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