Career Info:-
Company Name: IBM
Company Website: www.ibm.com
Job Location: Hyderabad/Bangalore
Job Role: JKC
Candidates Freshers – 2011 & 2012
Job Experience: Freshers/Experience
Job Eligibility: Any Graduate Degree
Job Summary:
Candidate
should be a Any Graduate Degree from a recognized university.
Candidate
should have minimum of 60% in X, XII, UG and PG.
Candidate
should have good communication skills.
Candidate
should have good knowledge of computer.
Understanding
of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting.
Browser
Support - Internet Explorer.
Strong
computer skills required.
Proficient
in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN.
Excellent
oral and written communication skills.
Excellent
customer service orientation.
Neutral
accent.
Ability
to identify basic hardware parts and aware of basic hardware concepts.
User
level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled
in commercially standard software applications and major desktop operating
systems.
Awareness
of basic networking concepts and technologies.
Questioning
skills /probing skills, as relevant to the issue and level of the caller.
Job Description:
Providing
Voice support to IBM Internal End Users and External Commercial Account End
Users across North America, EMEA & AP.
The
job will require you to handle inbound calls/emails/chats regarding technical
issues for end users.
Remote
Infrastructure support delivery.
Perform
problem cause analysis.
Resolve
routine customer problem.
Ability
to Identify Opportunity & Implement Process Improvements.
Has
technical experience and skills in the areas of problem determination,
creativity and analysis.
Ability
to meet a set of defined account agent productivity measurements.
Job Skills:
Excellent Communication skills.
Walk-In Interview On 29th April 2013 Timings: 09:00 AM to 04:00 PM
No comments:
Post a Comment