Career Info:-
Company Name: HCL Technologies Ltd.
Company Website: www.hcl.com
Job Location: Noida
Job Role: Trainee
Job Experience: Freshers – 2011/2012
Job Eligibility: BE/BTech
(ECE/CS/IT/E&I/EE)/BCA/BSc (CS/IT/Mathematics/Statistics)
Job Summary:
Candidate
should be a BE/BTech/BCA/BSc from a recognized university.
BCA/BSc
(CS/IT/Mathematics/Statistics)/BTech (CS, IT, ECE, EEE, ENI) 2011 & 2012
passed outs only.
Percentage
cut-off - 60% throughout in academics.
Candidates
should be willing to join immediately.
Good
Communication Skills.
Immediate
joinees.
Willing
to Work in Night Shifts.
Technical/Networking
- Infrastructure.
No
standing arrears.
Job Description:
Hi,
Greetings
from HCL Technologies Ltd.
We
are pleased to inform you that with regard to an opening for the position of
" Trainee "
BTech
(ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as
basic qualification.
Good
communication skills.
Understanding
of the Infrastructure Services Business (Knowledge of basic Networking and
other technologies).
Manage
Customer escalations and providing technical resolutions.
Independent
troubleshooting within SLA.
Adherence
to standard operating procedures/work instructions.
Ensure
quality of ticket closure and queue assignment.
Maintain
track specific records and Vendor management.
Identify
avenue for value adds and present value add summary.
Participate
in Talent Management meetings - sharing and acquiring knowledge.
Update
the knowledge base - Technically upgrade across versions of environment when
required.
Participation
in Monthly steering committee meetings (as required).
Participate
in monthly QA audits.
Monitoring
and Management of various IT Infrastructure components.
First
level of Troubleshooting based on Standard Operating Procedures.
Other
tasks to complete SOPs based tasks.
Additionally:
for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
For
Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat
etc.
Responsible
in providing voice support to the clients and online technical resolution.
Basic
technical knowledge of PCs.
Knowledge
of MS Outlook troubleshooting, Internet and Networking.
Technical
knowledge of operating systems like Windows XP.
Interested
candidates should walk in with their resume with 2 recent passport size photos.
Job Skills:
Excellent Communication skills.
Walk-In Interview On 29th
April 2013 Timings: 10:00 AM to 04:00 PM
Venue:
HCL Technologies Ltd.,
IILM Graduate School of Management,
College of Engineering and Technology,
18 Knowledge Park - II, Greater Noida - 201 306
Telephone: 91-44-28291910
Contact Person: Rajamurugan
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