Career Info:-
Company Name: Kronos
Company Website: www.kronos.in
Job Location: Noida
Job Role: Technical
Support Engineer II
Job Experience: 0.6-2 Years
Job Eligibility: Any Graduate
Job Summary:
Candidate
should be a Any Graduate from a recognized university.
Technical Support Engineer II:
Any
Technical qualification in graduation/post graduation.
Min.
6 months & upto 2 years of related work experience.
Understanding
of operating systems, networking technologies/protocols, and software
applications.
Familiarity
with Oracle and SQL relational database management systems and SQL scripting.
Ability
to deliver superior customer service.
Sound
analytical and organizational skills.
Excellent
oral/written communication skills.
Microsoft/Oracle
certification a plus.
Willingness
to work on flexible shifts supporting a 24x7 operation globally.
Job Description:
Responding
to Application Alerts based on monitoring tools as first responder.
Review/assess
technical situation and establish case priority/severity in accordance with the
service level agreement.
Troubleshoot
Application Alerts.
Handle
Level 1 Escalations and adhere to escalation matrix.
Create shareable knowledge using knowledge base and knowledge methodology using tools
provided.
Ensure
operating standards are adhered to and updated as necessary.
Manage
case-load in adherence to departmental goals/policies.
Job Skills:
Excellent Communication skills.
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