Company Name: Panasonic
Company Website: www.panasonic.aero
Job Location: Maharashtra
Job Role: Customer Support Engineer II
Job Experience: Freshers/Experience
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate should be Any Degree Graduates from any recognized university.
Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering essential.
Strong technical background in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware.
Strong Microsoft Office skills with experience in LINUX and UNIX an advantage.
Familiarity with EASA/ GCAA/CASA requirements is desirable.
Sound verbal and written communications skills.
Ideally degree-level educated or equivalent in Engineering, Electronics, Avionics or relevant discipline.
The person:
Problem solvers using experience in hardware and software.
Ability to handle multiple tasks and customer inquiries.
Ability to coach and train others.
Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering essential.
Strong technical background in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware.
Strong Microsoft Office skills with experience in LINUX and UNIX an advantage.
Familiarity with EASA/ GCAA/CASA requirements is desirable.
Sound verbal and written communications skills.
Ideally degree-level educated or equivalent in Engineering, Electronics, Avionics or relevant discipline.
The person:
Problem solvers using experience in hardware and software.
Ability to handle multiple tasks and customer inquiries.
Ability to coach and train others.
Job Description:
Maintain customer satisfaction through accurate, detailed and timely responses to problems and queries, and elevate situations with Panasonic Avionics Management if and when required.
Provide technical guidance and assistance to assigned customers.
Troubleshoot and work to resolve system problems occurring on aircraft (and/or in the Repair Shop).
Report issues/problems that can’t be cleared locally to the Engineering departments and/or regional/head offices as appropriate.
Participate actively in any retrofits and/or the entry into service of new systems at assigned customers.
Work actively with the assigned customers to gather reliability data for all Panasonic Avionics equipment.
Report all information gathered from customer’s organisation to the regional office and head office as appropriate.
Evaluate the needs of the customers and relate details to appropriate internal departments.
Advise customers on future projects that they may wish to conduct, and guide them through the Panasonic Avionics processes for such projects.
Job Skills:
Excellent Communication skills.
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