Career Info:-
Company Name: Allscripts
Company Website: www.allscripts.com
Job Location: Pune
Job Role: Intern - Support Consultant Associate
Job Experience: Freshers
Job Eligibility: BE/BTech/MCA
Job Summary:
Candidate should be a BE/BTech/MCA from a recognized university.
BE Fresher (Comp Sc or IT) or MCA or equilavent.
Job Description:
Handle incoming customer calls and cases for Allscripts Sunrise Application.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues.
Replicate issues, document results and present issue resolution to customers.
Work with Product Development Teams to troubleshoot software.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues.
Replicate issues, document results and present issue resolution to customers.
Work with Product Development Teams to troubleshoot software.
Job Skills:
Excellent Communication skills.
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