Career Info:-
Company Name: Mahindra Satyam BPO
Company Website: www.mahindrasatyam.com
Job Location: Hyderabad
Job Role: Senior Technical Support Associate/Technical Support Associate
Job Experience: Freshers, 0-3 Years
Job Eligibility: Any Graduate/UG
Job Summary:
Candidate should be a Any Graduate from a recognized university.
Any Graduate OR Under Graduate.
In this role it is expected that the technical support associate answer 15 to 25 calls a day from customers requiring assistance.
Each call will last on an average 18 Minutes and will comprise diagnosis of the problem and troubleshooting.
Each call is expected to end in complete resolution for the customer.
Customer support associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
Associate needs to have a clear understanding of the support policies & Call Quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
In this role it is expected that the technical support associate answer 15 to 25 calls a day from customers requiring assistance.
Each call will last on an average 18 Minutes and will comprise diagnosis of the problem and troubleshooting.
Each call is expected to end in complete resolution for the customer.
Customer support associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
Associate needs to have a clear understanding of the support policies & Call Quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Job Skills:
Strong interpersonal, written and verbal communication skills.
Walk-In Interview On 15th, 16th & 17th July 2013 at 11:00 AM Onwards.
Venue:
E People Solutions,
#402, Hilton's Courtyard, Rd#1 Banjara Hills,
Masab Tank, Hyderabad - 500 028.
LandMark: Lane Beside Banjara Furniture.
Contact Telephone: 040-66736753
Contact Person: Durga Devi
#402, Hilton's Courtyard, Rd#1 Banjara Hills,
Masab Tank, Hyderabad - 500 028.
LandMark: Lane Beside Banjara Furniture.
Contact Telephone: 040-66736753
Contact Person: Durga Devi
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