Company Name: CGI
Company Website: www.cgi.com
Job Location: Bangalore/Chennai
Job Role: Technical Support
Job Experience: Freshers 2012
Job Eligibility: BSc/BE/BTech/ME/MTech/BCA/MCA Graduates
Job Summary:
Candidate should have done BSc/BE/BTech/ME/MTech/BCA/MCA Graduates from any recognized university.
2012 batch BSc/BE/BTech/ME/MTech/BCA/MCA.
Good communication skills (English).
Basic knowledge on Microsoft Windows Operating System, MS Office.
2012 batch BSc/BE/BTech/ME/MTech/BCA/MCA.
Good communication skills (English).
Basic knowledge on Microsoft Windows Operating System, MS Office.
Job Description:
Providing a positive image of the company through your role as the first point of contact with customers.
To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
Add value to your team environment by being enthusiastic and maintaining a positive attitude.
Log calls via the appropriate call logging system and provide appropriate level of technical fix.
Set the right expectations to customers in line with the client SLA.
To achieve all team and personal performance goals as defined by the company.
Ensure calls returned to Service Desk are reassigned without delay.
Monitor related incidents.
Monitor ‘Unresolved calls’ in the team’s queue.
Adhere to ISO9000 and ISO27001 procedures.
Be ready to work in rotational shifts as required.
Comply with all company and unit policies.
Event Location:
8th August - Chennai
10th August - Bangalore
Service Agreement:
Candidates willing to commit for atleast a 24 months tenure need to apply.
Providing a positive image of the company through your role as the first point of contact with customers.
To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
Add value to your team environment by being enthusiastic and maintaining a positive attitude.
Log calls via the appropriate call logging system and provide appropriate level of technical fix.
Set the right expectations to customers in line with the client SLA.
To achieve all team and personal performance goals as defined by the company.
Ensure calls returned to Service Desk are reassigned without delay.
Monitor related incidents.
Monitor ‘Unresolved calls’ in the team’s queue.
Adhere to ISO9000 and ISO27001 procedures.
Be ready to work in rotational shifts as required.
Comply with all company and unit policies.
Event Location:
8th August - Chennai
10th August - Bangalore
Service Agreement:
Candidates willing to commit for atleast a 24 months tenure need to apply.
Job Skills:
Excellent Communication skills.
Event date:
Last date:
Job Salary: Rs.275000/-
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