Career Info:-
Company Name: Ericsson
Company Website: www.ericsson.com
Job Location: Gurgaon
Job Role: Network Surveillance Engineer
Job Experience: Freshers, 0-2 Years
Job Eligibility: BE/BTech/Any Degree Graduates
Job Summary:
Candidate should be a BE/BTech/Any Degree Graduates from a recognized university.
Degree within Electrical Engineering/Telecommunication.
Engineering/Computer Science/Computer Engineering or equivalent.
Industry experience: Telecom.
Years of experience: 0-2 years.
Certifications: Any Certification related to Telecom shall be an added advantage.
Technical and/or functional skills: Good knowledge of service networks/GSM Network/WCDMA network/service applications characteristics and capabilities.
Service Performance indicators and their interpretation.
Basic Knowledge of services and service applications implementation/integration.
processes along with Access, Core, Transport & Service Networks.
Leadership skills: Not Applicable.
Language skills: Proficiency in written/Spoken English & Hindi.
Values and behaviors: Ericsson Core Values/Honesty/Integrity/shall be exhibited.
Engineering/Computer Science/Computer Engineering or equivalent.
Industry experience: Telecom.
Years of experience: 0-2 years.
Certifications: Any Certification related to Telecom shall be an added advantage.
Technical and/or functional skills: Good knowledge of service networks/GSM Network/WCDMA network/service applications characteristics and capabilities.
Service Performance indicators and their interpretation.
Basic Knowledge of services and service applications implementation/integration.
processes along with Access, Core, Transport & Service Networks.
Leadership skills: Not Applicable.
Language skills: Proficiency in written/Spoken English & Hindi.
Values and behaviors: Ericsson Core Values/Honesty/Integrity/shall be exhibited.
Job Description:
Surveillance Engineer is typically assigned to work with service quality surveillance/assurance Level 1 Operations activities in an operations organization.
Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration/resolution.
Function: Network Surveillance.
Position: Network Surveillance Engineer.
Grade: 7.
Career Stage: Technician.
Work Location: NCR.
Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance , Incident Management, Preventive Maintenance.
Reporting Manager: Shift Leader.
24X7 Shift Working: Yes.
Clearing the first level Network Alarms ·
Creation of Trouble Tickets.
Ticket updation and routing to the relevant department for further course of action.
Closure of ticket.
Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration/resolution.
Function: Network Surveillance.
Position: Network Surveillance Engineer.
Grade: 7.
Career Stage: Technician.
Work Location: NCR.
Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance , Incident Management, Preventive Maintenance.
Reporting Manager: Shift Leader.
24X7 Shift Working: Yes.
Clearing the first level Network Alarms ·
Creation of Trouble Tickets.
Ticket updation and routing to the relevant department for further course of action.
Closure of ticket.
Job Responsibilities:
Service Alarm Monitoring.
Alarm Management for the assigned Network Services.
Ticket Management.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
Work Order Handling.
Regular follow up on the events with relevant departments working on it as per the MSTOP process·
Work towards KPI & Balanced Scorecard parameters.
Work towards the IPM parameters assigned by the Shift Manager.
To ensure Security is implemented and maintained in accordance with Security and Risk.
Management directives of the organization.
Adherence to the organizational guidelines & departmental processes & procedures.
Job Skills:
Excellent Communication skills.
Last Date: 2nd September 2013
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