Company Name: Sumtotal Systems
Company Website: www.sumtotalsystems.com
Job Location: Hyderabad
Job Role: Associate - Services Operations
Job Experience:
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate should be a Any Degree Graduates from a recognized university.
Qualification: Graduates (preferably in streams like – Commerce Statistics/Economics/Business Management).
Experience: 0 – 3 years (preferably in a set up that involves working on maintaining processes).
Excellent Oral and Written communication.
Proficiency in Microsoft office (Word, Excel, PowerPoint, Access, Projects, etc).
Accuracy in handling project & process related data.
Attention to detail.
Willingness to be flexible and work across various time zones as needed by the business.
Education, Training and Minimum Qualifications.
Job Description:
Driving business operations and business process improvement initiatives :by defining and generating the right business health analytics metrics for senior management, defining and managing project quality audit systems, centralizing project management processes and implementing process control mechanisms.
Providing Operations Support to the global services groups :such as managing the training enrollment process, running Help desks for enterprise wide project management & knowledge management systems.
Managing PMO functions.
Ownership & Maintenance of CRM systems.
Data Analytics & Reporting.
Job Responsibilities:
Take ownership of fulfilling all project set up & tracking related requests sent to the Centralized PMO Team.
Manage resource schedules in the CRM/PSA.
Work on reports & analysis as required/requested by the Management teams as well as own and manage regular reporting/audit practice.
Take ownership of business processes for the Training Ops and handle it with complete independence.
Establish high levels of accuracy and diligence in process maintenance work.
Own, follow-up and resolve issues with limited day-to-day supervision.
Driving business operations and business process improvement initiatives :by defining and generating the right business health analytics metrics for senior management, defining and managing project quality audit systems, centralizing project management processes and implementing process control mechanisms.
Providing Operations Support to the global services groups :such as managing the training enrollment process, running Help desks for enterprise wide project management & knowledge management systems.
Managing PMO functions.
Ownership & Maintenance of CRM systems.
Data Analytics & Reporting.
Job Responsibilities:
Take ownership of fulfilling all project set up & tracking related requests sent to the Centralized PMO Team.
Manage resource schedules in the CRM/PSA.
Work on reports & analysis as required/requested by the Management teams as well as own and manage regular reporting/audit practice.
Take ownership of business processes for the Training Ops and handle it with complete independence.
Establish high levels of accuracy and diligence in process maintenance work.
Own, follow-up and resolve issues with limited day-to-day supervision.
Job Skills:
Excellent Communication skills.
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