Career Info:-
Company Name: IBM
Company Website: www.ibm.com
Job Location: B angalore/Hyderabad
Job Role: Technical Support Associate
Job Experience: Freshers, 0-2 Years
Job Eligibility: BE/BTech/PG/Diploma Graduates
Job Summary:
Candidate should be a BE/BTech/PG/Diploma Graduates.
Any Graduate (10+2+3), BE/BTech, Any Post Graduates, Diploma Holders (10+3).
Flunecy In Communications Skills (both spoken and written)/soft skills.
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
Bachelor's Degree.
Basic knowledge in Technical Trouble Shooting.
English: Fluent.
Flunecy In Communications Skills (both spoken and written)/soft skills.
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
Bachelor's Degree.
Basic knowledge in Technical Trouble Shooting.
English: Fluent.
Job Description:
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Job Skills:
Excellent Communication skills.
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