Career Info:-
Company Name: Honeywell
Company Website: www.honeywell.com
Job Location: Bangalore
Job Role: HR Ops Specialist – Data Admin
Job Experience: 1+ Years
Job Eligibility: Bachelor's Degree
Job Summary:
Effective verbal and written communication and
listening skills.
Good exposure to MS Office tools.
Time Management.
Quick learner & Ability to handle work pressure.
Good team player & Self motivator.
Flexible with shifts -Working knowledge in
peoplsoft(preferred)
Minimum of 18 months of work experience - Graduation
in any stream (10+2+3).
Job Description:
Responsible for maintaining HR records for Honeywell
employees
The scope of this responsibility covers data
administration for all classes of employees including expatriates and executive
employees of Honeywell across the globe
Investigate and resolve issues and inquiries
Tier 1 issues and inquiries resolution.
Escalation of issues that could not be resolved at
Tier 1 to the SME/TL of the team. Use the escalation Matrix to quickly and
efficiently escalate issue.
Interact with support teams to resolve issues &
inquiries
Conduct Internal audits to ensure that there are no
data entry defects and if defects are identified, capture and report them in
Siebel CRM
Adherence to SLA's:
Communicate as needed with the HRG, Managers and
downstream teams for timely resolution of work.
Provide Root Cause Analysis and improvement plans
for any misses/defect in adherence to SLA's
Escalate issues in a timely manner to the SME/TL, so
that necessary action can be taken to prevent SLA slippage
Exposure in handling/trouble shooting issues related
to Manager self service tools will be preferred.
Job Skills:
Good communication skills.
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