Career Info:-
Company Name: IBM India Pvt. Ltd.
Company Website: www.ibm.com
Job Location: Hyderabad/Bangalore
Job Role: IT Helpdesk -
Technical Service representative (100% voice process)
Job
Experience:
Freshers
Job Eligibility: Any Graduate
(10+2+3), Diploma Holders (12+3)
Job Description:
Providing
Voice & E-Mail Technical Help Desk Services support to IBM Internal End
Users and External Commercial Account End Users across North America, EMEA
& AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users.
-
Remote Infrastructure support delivery
-
Perform problem cause analysis
-
Resolve routine customer problem
-
Ability to Identify Opportunity & Implement Process Improvements
-
Has technical experience and skills in the areas of problem determination,
creativity and analysis.
-
Ability to meet a set of defined account agent productivity measurements.
MANDATORY
SKILLS:
-
Understanding of operating systems, Windows 2000/NT/XP configuration options
and troubleshooting
-
Browser Support - Internet Explorer
-
Strong computer skills required for initial call handling
-
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token
Ring, Ethernet, LAN/WAN
-
Excellent oral and written communication skills.
-
Excellent customer service orientation
-
Neutral accent
DESIRED
SKILLS:
-
Ability to identify basic hardware parts and aware of basic hardware concepts
-
User level familiarity with at least one e-mail client - Outlook, Notes etc..
-
Skilled in commercially standard software applications and major desktop
operating systems.
-
Awareness of basic networking concepts and technologies.
-
Questioning skills /probing skills, as relevant to the issue and level of the
caller
ELIGIBILITY:
-
Any
Graduate (10+2+3), Diploma Holders (12+3)
-
Must have good command over English
-
Fluency, Vocabulary and pronunciation.
-
Must have basic knowledge of Computer and operating systems
-
Working in shifts is a mandate. Candidates applying and selected for the job
will be expected to work in shifts - Including evening and night shifts. Shifts
will 24x7 in nature and can vary depending on geographies supported
SELECTION
PROCESS: -
Group
discussion - Technical Interview - Communication Assessment round
MANDATORY
DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able
to take up the interview without these documents.)
-Hard
copy of the interview invite (this email)
-Hard
copy of the resume
-Photocopy
of current organization offer letter
-Photocopy
of previous organizations reliving letter
-Photocopy
of second previous organizations reliving letter if the current or recent
organizations experience is less than one year.
-Photocopy
of latest 3 months pay slips
-One
passport size Photograph
-Valid
Govt Approved ID Proof and Photocopy of the same for submission (Both the
original and photocopy must be carried). This could be your Passport OR PAN
card OR Driving license or Voter ID.
-
All semesters / year mark sheets
-Degree
certificate (If 2011 or 2012 passed out provisional certificate will be
considered)
Number
of positions: Open
CTC:
Will be disclosed to the selected candidates by the manager
Candidates
who have attended the interview in the past 3 months should not appear for the
interview.
Last Date To Apply: 14th & 15th Feb 2013 b/w 10am – 2pm
Selection of the candidates is at the sole
discretion of IBM Recruitment Team.
Candidates are not allowed to carry bags, helmet
& laptop inside the office.
Venue:
VENUE DETAILS:
BANGALORE:
IBM India Pvt Ltd
Embassy Golf Links, D Block,
Kormangala, bangalore
Contact person: Chethan
BANGALORE:
IBM India Pvt Ltd
Manyata Tech Park, Block G1,
Nagawara Ring road, Hebbal, Bangalore
Bangalore
Contact Person – Naveen
VENUE DETAILS:
HYDERABAD
IBM India Pvt Ltd,
IBM Tower, 3A, Mindspace,
Hitech City, Madhapur, Hyderabad
Contact Person: Madan / Sijo
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