Career Info:-
Company Name: Expedia, Inc.
Company Website: www.expedia.co.in
Job Location: Gurgaon
Job Role: Technical
Support Engineer
Job Experience: Freshers
Job Eligibility: Degree in Engineering
Job Summary:
Candidate
should be a Degree in Engineering.
The
Technical Support Team is in integral part of the Egencia Product Development
team that works with all other teams across Expedia providing support on
technical issues and identifying product anomalies that require core code
changes in order to resolve the problem, then working with Program Management,
Development and Testing teams to prioritize and resolve those issues.
Provide
technical assistance related to the Egencia Web Site to Travel Consultants,
Account Managers, Sales and other internal Egencia teams on live site issues,
escalating to the appropriate development teams when issues are found that
require code changes.
Core responsibility involves
Queue
management of cases and timely resolution of technical cases escalated to the
team
Bug
management by opening relevant bugs with appropriate level of technical
information to yield bug fixes.
Core
responsibility also involves overseeing the flow of information from internal
customers all the way to product development teams.
Also
ensuring that issues that are high impact are getting fixed in a timely
fashion.
Ability
to write complex SQL Queries and good understanding of web technologies, work
in a fast paced environment and manage multiple issues simultaneously.
Prior
experience with technical support queue resolution is a nice to have.
Ability
to troubleshoot web based technical problems in a 2-3 tiered architecture is a
must have.
HTML/ASP
skills along with any other programming skills is a plus.
Ability
to administer and work with Sales force would also be a plus.
Job Skills:
Excellent Communication skills.
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