(Freshers) NTT DATA Hiring Associate System Engineer at Bangalore

Career Info:-

Company Name: NTT DATA

Company Website: www.nttdata.com

Job Location: Bangalore

Job Role: Associate System Engineer

Job Experience: Freshers

Job Eligibility: BE/BTech/MTech/MCA

Job Summary:

Candidate should be a BE/BTech/MTech/MCA.

This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered.

This position is only available to those interested in direct staff employment opportunities.

We offer a full comprehensive benefits package that starts from your first day of employment.

Job Responsibilities:

Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.

Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c).

Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

Triaging the tickets to different support groups based on category of the ticket.

Following up on tickets and tracking them to closure.

Providing sufficient and accurate information to users on the ticket status.

Job Skills:

Excellent Communication skills.

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