Career Info:-
Company Name: Barclays
Company Website: www.group.barclays.com
Job Location: Chennai
Job Role: Process
Advisor-Data (High)
Job Experience: Freshers
Job Eligibility: Any Graduate
Job Summary:
Candidate
should be a Any Graduate from a recognized university.
0-24
months of relevant experience.
Graduate
in any discipline (Fresher are also eligible).
Experience
of working in a customer facing service environment.
Flexibility
in hours of work and ability to work changing shifts patterns.
Experience
of working in BPO/KPO.
Familiarity
with procedures, policies, products and services of a financial organisation.
Knowledge
of related risk and audits.
Ability
to work within deadlines/customer demand.
Prior
experience in International Trade Operations with basic working knowledge of
relevant Trade Product(s) and basic understanding of relevant ICC rule(s).
Effective
communication, including questioning skills.
Ability
to work independently or as part of a team.
Achieving
high standards and delivering results with accuracy and attention to detail.
MS
Office Applications (preferably, Excel, word & PowerPoint).
Ability
to comprehend given set of instructions by combining analysis and judgement and
apply the same for day to day transaction processing.
Risk
awareness.
Job Description:
Process
transactions in accordance to approved process and procedures, international
regulations (Standard banking practises and ICC Rules) and within pre-agreed
service levels and with speed and accuracy.
Adhere
to quality control discipline, procedures and checks at all times.
Day
to day query resolution, with upward escalation of more complex queries to the
management team.
Report
issues and concerns as soon as possible to seniors/team leaders/managers etc in
time and with complete information, in which effort is made to prevent or limit
possible damage.
Assist
team manager in administration of the section, including organizing workflow,
queue management & query resolution.
Involved
in the retrieval and distribution of information, either on paper or any other
electronic medium.
Responsible
for driving own performance management, collating relevant documentation,
preparing for and arranging self performance reviews.
Thorough
solution of queries & identify improvements to processes.
Provide
advice, guidance & training to new processing staff.
Maintain
effective performance by being adaptable and positive in approach to dynamic
business circumstances, questioning procedures and proactively seeking
solutions.
Identify
and investigate problems specific to their area of expertise and recommend
remedial action.
Meet
the productivity target established for the profile. Share workload with the
other team members within the unit at all times.
Ensure
accurate tracking and reporting of WIP errors, conduct WIP error analysis and
assist others in the team to reduce WIP errors.
To
accurately record and update all applications and spreadsheets daily and ensure
a summary of events accurately reflect status of workload.
Maintain
and develop knowledge base by keeping up to date with changes to controls &
Checks.
Good
Knowledge of risk awareness, knowledge of risk/audit disciplines and controls.
Job Skills:
Excellent Communication skills.
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