Career Info:-
Company Name: Replicon
Company Website: www.replicon.com
Job Location: Bangalore
Job Role: Product
Support Associate
Job Experience: Freshers
Job Eligibility: Any Graduates
Job Summary:
Candidate
should be a Any Graduates from a recognized university.
No.
Of Openings: 2
Trouble
shooting skills are a must.
Excellent
written and oral communication skills.
Demonstrated
superior customer service skills.
Shift
Timings - North American Shift - 6 PM – 4 AM.
Job Description:
The
Product Support Associate will be working as part of a growing and hardworking
team.
The
ideal candidate will be able to resolve Level 1 customer issues, escalating
critical issues to Tier 2 team, reaching solutions that are mutually beneficial
to customers and Replicon, while remaining positive and upbeat.
Provide
pleasant and professional customer service and technical support to current and
potential customers of Replicon’s product suite and related environment via
telephone, FTP, remote dial-up connections and email.
Job Skills:
Excellent Communication skills.
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