Career Info:-
Company Name: Tech Mahindra Ltd.
Company Website: www.techmahindra.com
Job Location: Hyderabad
Job Role: Drive
Job Experience: Freshers, 0-2 Years
Job Eligibility: Any Graduate/UG
Job Summary:
Candidate should be a BCA/BCS/BCM/BIT/BSc from a recognized university.
2012 & 2013 Pass outs
2012 & 2013 Pass outs
Excellent Communication skills.
Good Command over written and spoken english.
Should have Good Grammar.
Should be open to working in Night Shifts.
Should have a flair for customer service & Technical know how.
Job Description:
In this role it is expected that the Technical Support Associate Answers 15 to 25 calls a day from customers requiring assistance.
Each call is expected to end in complete resolution for the customer.
Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
Associate needs to have a clear understanding of the support policies & call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Each call will last on an average 18 Minutes and will comprise diagnosis of the problem and troubleshooting.
Good Command over written and spoken english.
Should have Good Grammar.
Should be open to working in Night Shifts.
Should have a flair for customer service & Technical know how.
Job Description:
In this role it is expected that the Technical Support Associate Answers 15 to 25 calls a day from customers requiring assistance.
Each call is expected to end in complete resolution for the customer.
Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
Associate needs to have a clear understanding of the support policies & call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Each call will last on an average 18 Minutes and will comprise diagnosis of the problem and troubleshooting.
Job Process:
Aptitude Test
Technical Interview
HR Interview
Note: There will not be any Charges for this process.
Technical Interview
HR Interview
Note: There will not be any Charges for this process.
Job Skills:
Strong interpersonal, written and verbal communication skills.
Date of Drive On 14th August 2013 Time: 10:00 AM Onwards.
Venue:
AURORAS ENGINEERING COLLEGE,
Bhuvanagiri, Nalgonda Dist - 508 116
Bhuvanagiri, Nalgonda Dist - 508 116
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