Company Name: Deloitte
Company Website: www.deloitte.com
Job Location: Hyderabad
Job Role: IT Service Desk Analyst
Job Experience: Freshers
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate Should be a Any Degree Graduates from a recognized university.
Graduate.
Previous IT Service Desk experience.
Experience of the core Microsoft Office packages is essential.
Microsoft qualifications/ITIL qualification preferred.
Experience in providing remote support of:
Microsoft Windows 7 and Windows 8.
Microsoft Office (including Outlook) 2007 and 2010.
Remote access (dial up/wifi/3G/Broadband/VPN).
Hardware (desktop, laptop, printer, smartphone’s).
TCP/IP Networking.
Knowledge of:
ITIL processes (ITIL v3 foundation qualification desirable).
Lotus Notes.
Active Directory.
SAP.
Working with call logging systems (e.g. ServiceNow/Remedy/Marval).
Apple MAC.
Graduate.
Previous IT Service Desk experience.
Experience of the core Microsoft Office packages is essential.
Microsoft qualifications/ITIL qualification preferred.
Experience in providing remote support of:
Microsoft Windows 7 and Windows 8.
Microsoft Office (including Outlook) 2007 and 2010.
Remote access (dial up/wifi/3G/Broadband/VPN).
Hardware (desktop, laptop, printer, smartphone’s).
TCP/IP Networking.
Knowledge of:
ITIL processes (ITIL v3 foundation qualification desirable).
Lotus Notes.
Active Directory.
SAP.
Working with call logging systems (e.g. ServiceNow/Remedy/Marval).
Apple MAC.
Job Description:
The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
Enthusiastic and eager to learn new technologies.
Committed to working with their team to maintain a positive team spirit.
Is able to act with urgency when necessary.
Is open, receptive and adaptable to change.
Demonstrates integrity and a can do attitude.
They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
Enthusiastic and eager to learn new technologies.
Committed to working with their team to maintain a positive team spirit.
Is able to act with urgency when necessary.
Is open, receptive and adaptable to change.
Demonstrates integrity and a can do attitude.
Job Skills:
Excellent Communication skills.
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