Company Name: HCL Technologies Services Ltd
Company Website: www.hcl.com
Job Location: Chennai
Job Role: Drive
Job Experience:
Job Eligibility: BE/BTech/BCA/BSc Graduates
Job Summary:
Candidates should be done BE/BTech/BCA/BSc Graduates from a recognized university.
The candidate should be BE/BTech(CS/IT/EEE/ECE/E&I), BCA/BSc(CS/IT/Mathematics/Statistics) graduate from any recognized university with 60% in academic and no backlogs.
Knowledge of basic Networking and other technologies.
Good to have basic understanding of Client Server Architecture, OS.
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
CCNA/MCP/MSCA Preferred.
Should provide hardware/software/network diagnosis support through e-mail/chat/telephone/web.
Should monitor and manage various IT infrastructures.
Should respond and solve customers’ problem through discussion including logs, research, isolation and follow-up steps.
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Administer and provide User account provisioning & activities.
Assign work orders/incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff.
Escalate complex problem to appropriate support specialists.
Routine maintenance updates with other IT staff and business units.
Should be willing to work 24/7 environment.
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Participate in on-going training and departmental development.
Knowledge of basic Networking and other technologies.
Good to have basic understanding of Client Server Architecture, OS.
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
CCNA/MCP/MSCA Preferred.
Should provide hardware/software/network diagnosis support through e-mail/chat/telephone/web.
Should monitor and manage various IT infrastructures.
Should respond and solve customers’ problem through discussion including logs, research, isolation and follow-up steps.
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Administer and provide User account provisioning & activities.
Assign work orders/incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff.
Escalate complex problem to appropriate support specialists.
Routine maintenance updates with other IT staff and business units.
Should be willing to work 24/7 environment.
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Participate in on-going training and departmental development.
Job Description:
(Freshers) HCL Technologies Walk-In Interview Hiring Drive For BE/BTech/BCA/BSc Graduates On 22nd October 2013 at Chennai
Job Process:
Grammer Test.
Group Discussion.
Technical Round.
HR Round.
Job Skills:
Excellent communication skill.
Willing to work in night shifts
Immediate joinees are preferred.
Walk-In Interview Date On 22nd October 2013 Time 09:00 AM to 12:00 PM
Venue:
HCL Technologies Ltd
Tagore Engineering College (TEC),
Rathinamangalam, Melakkottaiyr (PO),
Chennai - 600 127.
Tamilnadu
Tagore Engineering College (TEC),
Rathinamangalam, Melakkottaiyr (PO),
Chennai - 600 127.
Tamilnadu
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