Career Info:-
Company Name: IBM India
Company Website: www.ibm.com
Job Location: Hyderabad
Job Role: Off-Campus Drive
Job Experience:
Job Eligibility: BE/BTech/BSc/BCA/MCA/MBA Graduates
Job Summary:
Candidate should be a BE/BTech/BSc/BCA/MCA/MBA Graduates from a recognized university.
Any Bachelor's Degree.
Fluency In Communications Skills (both spoken and written)/soft skills.
Additional Information:
Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Browser Support - Internet Explorer.
Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Desired Skills:
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills/probing skills, as relevant to the issue and level of the caller.
Fluency In Communications Skills (both spoken and written)/soft skills.
Additional Information:
Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Browser Support - Internet Explorer.
Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Desired Skills:
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills/probing skills, as relevant to the issue and level of the caller.
Job Description:
Walk-In Interview IBM India Off-Campus Hiring Drive For Freshers-2010/2011/2012/2013 Batch Pass outs BE/BTech/BSc/BCA/MCA/MBA Graduates On 23rd October 2013 at Hyderabad.
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Job Skills:
Excellent Communication skills.
Walk-In Interview Date On 23rd October 2013 Timings: 09:00 AM Onwards
Vignan's Institute of Management and Technology for Women,
Kondapur (V), Ghatkesar (M),
RR District - 501301,
Andhra Pradesh.
No comments:
Post a Comment