Career Info:-
Company Name: Schneider Electric
Company Website: www.schneider-electric.com
Company Profile: Schneider Electric SA is a France-based multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management.
Job Location: Haryana, Gurgaon
Job Location: Haryana, Gurgaon
Job Role: IT Analyst
Job Experience: Freshers
Job Eligibility: B.E/B.Tech/Other Graduates
Job Summary:
Candidate should have BE/BTech/Diploma Graduates.
Graduate.
Job Description:
Discuss and collaborate with other IPO verticals and ensure that issue is resolved within SLA. Ensure that IT procurement is done for his entity
Identify underlying problems liase with respective Level 3 support and contribute for permanent resolution of the same. Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
Adhere to internal Policies and Procedures while handling customer issues and service reqeusts and get the resolution in adherence to agreed Service Level
Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team
Identify underlying problems liase with respective Level 3 support and contribute for permanent resolution of the same. Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
Adhere to internal Policies and Procedures while handling customer issues and service reqeusts and get the resolution in adherence to agreed Service Level
Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team
Job Skills:
Excellent Communication skills.
No comments:
Post a Comment