Company Name: Tetra Pak
Company Website: www.tetrapak.com
Company Profile: Tetra Pak® is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people.
Job Location: Pune
Job Role: Global Service Desk Analyst
Job Experience: Freshers
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate should be a Any Degree Graduates from a recognized university.
Provide IT support for users IT environment remotely via phone and/or using remote assistance tools.
Identify incidents that might be potential problems according to problem management process.
Receives and prioritizes issues and forwards using appropriate escalation procedures
Collaborate with global and local support teams.
Train and inform users promoting them to be self-sufficient.
Update documentation / shared information on the service desk web portal.
Identify incidents that might be potential problems according to problem management process.
Receives and prioritizes issues and forwards using appropriate escalation procedures
Collaborate with global and local support teams.
Train and inform users promoting them to be self-sufficient.
Update documentation / shared information on the service desk web portal.
Job Skills:
Excellent Communication skills.
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