Company Name: Technosoft Corporation
Company Website: www.technosoftcorp.com
Company Profile: Technosoft Corporation is an IT and BPM services provider with its headquarter based in Southfield, MI, USA and 6 delivery centers across locations in India. We provide information technology, business process management and consulting services to companies in North America, Australia New Zealand and Asia-Pacific Regions. As a privately owned company we answer to only two constituencies - our clients and our employees. Our clients rely on us to provide services and solutions that leverage our industry and domain expertise combined with our technology prowess, delivery focus and quality. Our collaborative culture and work environment helps attract and retain exceptional talent which is a key ingredient to address our clients needs and help drive our sustained growth.
Job Location: Bangalore
Job Location: Bangalore
Job Role: Service Delivery Senior Associate/Specialist
Job Experience: Freshers, 0-4 Years Experience
Job Eligibility: B.Sc/BDS/B.Pharma/M.Sc/M.Pharma Graduates
Job Summary:
Candidates should be done B.Sc/BDS/B.Pharma/M.Sc/M.Pharma Graduates from a recognized university.
High or Secondary School diploma/certificate or countrys educational equivalent and 4+ years of relevant experience; or equivalent combination of education, training and experience
Bachelor's degree in Life Sciences or related field preferred.
Job Description:
Technosoft Bangalore Walk-In Interview For Service Delivery Senior Associate/Specialist On 4th October 2014
Handle international calls, emails & service requests, assess customers support needs and resolve/route inquiry accordingly.
Provide first/second level support for customer issues including documented procedures and available tools. Fulfill requests by
clarifying desired information, completing transactions, forwarding requests for second level support.
Maintain Service Request database by accurately entering information.
Keep equipment operational by following established procedures and reporting malfunctions.
Enhance organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Support creation of scripts and email templates for Associates to follow on each Service Request.
Provide subject matter expertise when required by team members.
Handle 1st Level Escalations.
Conduct training sessions for customers and participate in User Acceptance Testing for service delivery Tools.
Handle international calls, emails & service requests, assess customers support needs and resolve/route inquiry accordingly.
Provide first/second level support for customer issues including documented procedures and available tools. Fulfill requests by
clarifying desired information, completing transactions, forwarding requests for second level support.
Maintain Service Request database by accurately entering information.
Keep equipment operational by following established procedures and reporting malfunctions.
Enhance organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Support creation of scripts and email templates for Associates to follow on each Service Request.
Provide subject matter expertise when required by team members.
Handle 1st Level Escalations.
Conduct training sessions for customers and participate in User Acceptance Testing for service delivery Tools.
Job Skills:
Excellent communication skill.
Willing to work in night shifts
Immediate joinees are preferred.
Walk-In Interview Date On 4th October 2014 Time 09:00 AM - 05:00 PM
Venue:
Technosoft Corporation,
Embassy Tech Square,
Signet building, West wing,
3rd floor, Kadubeesanahalli,
Sarjapur Marathalli Outer Ring Road,
Bangalore-560 103.
Embassy Tech Square,
Signet building, West wing,
3rd floor, Kadubeesanahalli,
Sarjapur Marathalli Outer Ring Road,
Bangalore-560 103.
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