Career Info:-
Company Name: Ericsson
Company Website: www.ericsson.com
Company Profile: Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Job Location: Bangalore
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Job Location: Bangalore
Job Role: Service Desk Engineer
Job Experience: 1-3 Years Experience
Job Eligibility: Any Graduate
Job Summary:
Candidate should be a Any Graduate from a recognized university.
Essential Communication Skills.
Working experience on Ubuntu / Linux OS.
Understanding Customer Satisfaction.
Good Probing and troubleshooting knowledge in Linux OS.
Good / Excellent knowledge in Networks & Connectivity.
Telephone Communication Skills.
Dealing With Difficult Customer-Service Situations.
Developing and Practicing Assertiveness in Customer Support.
Ethics in the Workplace.
Team Building Practices, Principles and Issues.
Tools, Problem Solving, and Processes.
Staying Current in the Industry.
Tools and Technologies for the Support Center.
Understanding Computer Telephony Integration
Creativity and Problem Solving, Out of the box thinking
Support Processes and Process Integration
Working experience on Ubuntu / Linux OS.
Understanding Customer Satisfaction.
Good Probing and troubleshooting knowledge in Linux OS.
Good / Excellent knowledge in Networks & Connectivity.
Telephone Communication Skills.
Dealing With Difficult Customer-Service Situations.
Developing and Practicing Assertiveness in Customer Support.
Ethics in the Workplace.
Team Building Practices, Principles and Issues.
Tools, Problem Solving, and Processes.
Staying Current in the Industry.
Tools and Technologies for the Support Center.
Understanding Computer Telephony Integration
Creativity and Problem Solving, Out of the box thinking
Support Processes and Process Integration
Job Skills:
Excellent Communication skills.
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