Career Info:-
Company Name: PayTM
Company Website: www.paytm.com
Company Profile: Paytm was incubated in One97 with a rather simple, singular pursuit: To offer a simple, fast and enjoyable experience for online recharges and payments.
We introduced an all new Paytm Shopping app early this year with a revolutionary concept to bargain for a deal before you buy. With an eye to change the game in mobile commerce in India, the app features shopping in various categories including Men, Women, Kids fashion and Home furnishing along with Mobile & DTH recharge options, which were already available on Paytm.
The app is now available on the Apple iTunes App Store and Google Play store. The new Paytm app will be available to all 6 Million Paytm mobile app users soon! At Paytm, we strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions.
Our Team sweats each detail of a new feature, obsesses about every nook and cranny of our web pages and apps. Team Paytm is passionate from the inception of an idea to its final delivery and that's probably our secret to providing our customers with a user experience that's nothing short of awesome.
Job Location: NoidaWe introduced an all new Paytm Shopping app early this year with a revolutionary concept to bargain for a deal before you buy. With an eye to change the game in mobile commerce in India, the app features shopping in various categories including Men, Women, Kids fashion and Home furnishing along with Mobile & DTH recharge options, which were already available on Paytm.
The app is now available on the Apple iTunes App Store and Google Play store. The new Paytm app will be available to all 6 Million Paytm mobile app users soon! At Paytm, we strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions.
Our Team sweats each detail of a new feature, obsesses about every nook and cranny of our web pages and apps. Team Paytm is passionate from the inception of an idea to its final delivery and that's probably our secret to providing our customers with a user experience that's nothing short of awesome.
Job Role: Associates-Quality Analyst
Job Experience: 1-5 Years Experience
Job Eligibility: Any Graduates/PG
Job Summary:
Candidate should be a Any Graduates/PG from a recognized university.
Experience is Quality Audit and Floor Support.
Proven communication skills.
Knowledge of Phonetics, Grammar , Customer service.
Coordinate with operations to prepare TNA (Training Need Analysis).
Call monitoring and feedback sharing.
Create daily /weekly /monthly reports and decks for reviews.
Customer / Quality Focus, proactive approach to problem identification.
Result Oriented.
Job Description:
Quality Audit - Voice and Mail audit for Customer Support Candidates with minimum 1 years experience in Customer Service domain
Proficient in MS Office.
Presentation skills & People Orientation skills.
Effective communication and able to share feedback with agents.
RCA on process improvement part and share feedback with team leads.
Drive collaboration & calibration session.
Job Responsibilities:
Send out feedback mailers for every call /email audited.
Send out Daily & Weekly Reports to the stake holders.
Send out weekly education mailers/performance reports based on the common areas of opportunity.
RCA of escalation.
Conduct huddles with the agents supported.
Prepare monthly TNI for the employees.
Design and implement strategies to enhance the performance of the agents.
Handle any other associated task that might come up in the day-to-day affairs.
Proven communication skills.
Knowledge of Phonetics, Grammar , Customer service.
Coordinate with operations to prepare TNA (Training Need Analysis).
Call monitoring and feedback sharing.
Create daily /weekly /monthly reports and decks for reviews.
Customer / Quality Focus, proactive approach to problem identification.
Result Oriented.
Job Description:
Quality Audit - Voice and Mail audit for Customer Support Candidates with minimum 1 years experience in Customer Service domain
Proficient in MS Office.
Presentation skills & People Orientation skills.
Effective communication and able to share feedback with agents.
RCA on process improvement part and share feedback with team leads.
Drive collaboration & calibration session.
Job Responsibilities:
Send out feedback mailers for every call /email audited.
Send out Daily & Weekly Reports to the stake holders.
Send out weekly education mailers/performance reports based on the common areas of opportunity.
RCA of escalation.
Conduct huddles with the agents supported.
Prepare monthly TNI for the employees.
Design and implement strategies to enhance the performance of the agents.
Handle any other associated task that might come up in the day-to-day affairs.
Job Skills:
Excellent Communication skills.
Walk-In Drive Date On 13th to 14th October 2016, Time: 10:00 AM to 01:00 PM.
Venue:
One97 Communications Ltd,
Paytm, B-121, Sector 5, Noida.
Contact Person: Shikha
Venue:
One97 Communications Ltd,
Paytm, B-121, Sector 5, Noida.
Contact Person: Shikha
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