Career Info:-
Company Name: Ericsson
Company Website: www.ericsson.com
Job Location: Bangalore
Job Role: Services
Engineer
Job Experience: 1-3 Years
Job Eligibility: BE/BTech
Job Summary:
Candidate
should have done BE/BTech from any recognized university.
Technical
Degree(B.E.- B.Tech or equivalent)
Excellent
Communication Skills.
1-3
years of experience in Desktop/Laptop Support.
RHCE
Certified Preferred.
Job Description:
Responsible
for handling all tickets for all Incidents/Service Requests reported.
Take
responsibility that SLA/KPI objectives are being meet according to defined
levels.
Communicate
with sub-contractors/partners/customers as well as with various internal units
and stakeholders.
Analyze,
isolate and solve less complex fault issues as well as contribute them to
corrective actions. More complex issues after preliminary recognition send to
Front Office / Back Office engineers. Amount of TT send to L2 should not exceed
30%.
Coordinating
of activities with Field Organizations to solve customer problem. If necessary
escalate TT to Back Office Engineers.
Job Skills:
Excellent Communication skills.
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