Career Info:-
Company Name: Xerox Corporation
Company Website: www.xerox.com
Job Location: Bangalore
Job Role: Tech Helpdesk
Jr. Analyst
Job Experience: Freshers
Job Eligibility: Graduates
Job Summary:
Candidate
should have done graduate
May
perform one or more of the following:Troubleshoots via the phone hardware,
software, and network operating problems and involves technical resources to
ensure resolution
Applies
understanding and knowledge of information systems products and services to
assist users
Identifies,
investigates and researches user questions and problems as well as isolating
and resolving information systems problems
Coordinates
referrals to appropriate technical, professional, or service personnel
Receives
and prioritizes issues and forwards using appropriate escalation procedures
Provides
functional or task leadership
Coordinates
special projects and system upgrades
Briefs
customers and/or management on the status of resolution efforts
Serves
as a technical advisor to users with complex systems issues by resolving or
conferring with technical personnel
Recommends
system or process improvements, including procedures, training, and enhanced
documentation
All
other duties as assignedLearns to use professional concepts.
Applies
company policies and procedures to resolve routine issues.
Works
on problems of limited scope.
Follows
standard practices and procedures in analyzing situations or data from which
answers can be readily obtained.
Builds
stable working relationships internally.
Normally
receives detailed instructions on all work.
Typically
requires no previous professional experience.
Job Skills:
Excellent Communication skills.
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