Career Info:-
Company Name: CGI
Company Website: www.cgi.com
Job Location: Bangalore/Chennai
Job Role: Technical Support
Job Experience: Freshers
Job Eligibility: BE/BTech
Job Summary:
Candidate should have done BE/BTech from any recognized university.
2012 batch BE/BTech (All branches).
Good communication skills (English).
Basic knowledge on Microsoft Windows Operating System, MS Office.
Job Description:
Providing
a positive image of the company through your role as the first point of contact
with customers.
To
ensure that all is work carried out in accordance with ITlL Incident Management
guidelines.
Add
value to your team environment by being enthusiastic and maintaining a positive
attitude.
Log
calls via the appropriate call logging system and provide appropriate level of
technical fix.
Set
the right expectations to customers in line with the client SLA.
To
achieve all team and personal performance goals as defined by the company.
Ensure
calls returned to Service Desk are reassigned without delay.
Monitor
related incidents.
Monitor
‘Unresolved calls’ in the team’s queue.
Adhere
to ISO9000 and ISO27001 procedures.
Be
ready to work in rotational shifts as required.
Comply
with all company and unit policies.
Job Skills:
Excellent Communication skills.
Event date: 23 Mar 2013
Last date: 18 Mar 2013
Job Salary: Rs.220000/-
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