Career Info:-
Company Name: IBM
Company Website: www.ibm.com
Job Location: Hyderabad/Bangalore
Job Role: Technical
Support Associate
Job Experience: Freshers
Job Eligibility: Bachelor’s
Degree/Diploma
Job Summary:
Candidate
should be a Bachelor’s Degree/Diploma.
Fluency In Communications Skills (both spoken and written)/ soft skills
Working
in shifts is a mandate.
Candidates
applying and selected for the job will be expected to work in shifts - including
evening and night shifts.
Shifts
will 24x7 in nature and can vary depending on geographies supported.
15
years of education required.
Job Description:
Ability
to identify basic hardware parts and aware of basic hardware concepts.
User
level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled
in commercially standard software applications and major desktop operating
systems.
Awareness
of basic networking concepts and technologies.
Questioning
skills /probing skills, as relevant to the issue and level of the caller.
Job Skills:
Excellent Communication skills.
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