(Experience) Tata Communications Hiring L1 Service Desk Executive For Graduate/Diploma at Pune

Career Info:-

Company Name: Tata Communications

Company Website: www.tatacommunications.com

Job Location: Pune

Job Role: L1 Service Desk Executive

Job Experience: 1-3 Years

Job Eligibility: Graduate/Diploma in Electronics and Telecom

Job Summary:

Candidate should be a Graduate/Diploma in Electronics and Telecom.

1-3 yrs experience in above areas.

Ability to use e-mail, internet, Word and other software.

   

Fluent in English.    

Excellent listening skills and very good communication skills.

Good customer handling capabilities.      

Good interpersonal skills.        

Able to work under pressure and shifts.    

Good Analytical Skills.          

Very good aptitude for problem solving.      

Willingness to work in shifts.

Job Description:

Customer Front Line for Trouble Reporting.        

Trouble Ticket Assignment to different technical teams.      

Escalation Management.            

Coordinating with resolver groups for updates.        

Sharing timely updates customer during TT Life cycle.      

Ability to take inbound calls with a Neutralised Accent.      

Confirming closure and sharing RFO with customer post resolution.

Job Skills:

Excellent Communication skills.

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