Career Info:-
Company Name: Cisco
Company Website: www.cisco.com
Job Location: Bangalore
Job Role: Customer Software Engineer - Intern
Job Experience: Freshers - 2013
Job Eligibility: BE/BTech
Job Summary:
BE in Computer Science or equivalent recommended.
Cisco and other relevant technical certification (advantageous).
Prior experience in a technical support capacity. (advantageous)
Prior experience of high-level technical problem solving. (essential)
Performs well under pressure and in disruptive environments where priorities can change in response to customer demand. (essential)
Capacity and passion to the customers. Good customer engagement. (essential)
Team player. (essential)
Autonomous worker with team spirit. (essential)
Eager to learn. Technical aptitude to assimilate new learning quickly. (essential)
Excellent written and verbal communication skills. (essential)
Flexible: very able to adapt to a changing environment. (essential)
Out-of-the-box thinker. (essential)
Able to take initiative and drive change. (essential)
Job Description:
Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
Connects directly with Cisco customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.
The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
The engineer will simulate technical problems in lab environment.
The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
The engineer will provide internal and/or external technical presentations (cross-training).
The engineer will escalate some specific problems to the responsible Business Units for product enhancement.
The engineer will work closely with his colleagues to achieve common goals.
The engineer will strive to technical excellence and expertise.
Job Skills:
Excellent Communication skills.
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