Career Info:-
Company Name: Akamai
Company Website: www.akamai.com
Job Location: Bangalore
Job Role: HelpDesk Administrator
Job Experience: 1-3 Years Experience
Job Eligibility: Bachelors Degree Graduates
Job Summary:
Candidate should be a Bachelors Degree Graduates from a recognized university.
Experience working off a helpdesk ticketing system and ACD phone environment.
Excellent communication skills and ability to work with all levels of employees.
A proven track record for ensuring user needs is met in a timely fashion.
Hardware knowledge involving desktops, laptops, printers, scanners, macs, and servers and the ability to troubleshoot issues.
Excellent troubleshooting skills with an intermediate to advanced level of knowledge in Windows XP, Mac OS, Ubuntu, MS Office Suite 2007/2010, Exchange Messaging, Blackberry, VPN, wireless, Antivirus, Spyware, and file and print services.
Conceptual understanding of TCP/IP, OSI model, cluster technologies, RAID, SAN, 802.1x,WiFi, Avaya phone system.
1 – 3 years experience working in a helpdesk role.
Candidates must be customer service oriented.
Must possess strong interpersonal and communication skills.
Strong analytical skills and attention to detail.
Process-oriented and be able to follow existing procedures and provide feedback for process refinement.
Excellent verbal and written communications skills.
A can-do and enthusiastic attitude toward work and customers.
Well organized self-starter who delivers assigned tasks on time while managing multiple tasks under minimal supervision in a fast-paced environment.
Strong verbal/written skills.
Excellent communication skills and ability to work with all levels of employees.
A proven track record for ensuring user needs is met in a timely fashion.
Hardware knowledge involving desktops, laptops, printers, scanners, macs, and servers and the ability to troubleshoot issues.
Excellent troubleshooting skills with an intermediate to advanced level of knowledge in Windows XP, Mac OS, Ubuntu, MS Office Suite 2007/2010, Exchange Messaging, Blackberry, VPN, wireless, Antivirus, Spyware, and file and print services.
Conceptual understanding of TCP/IP, OSI model, cluster technologies, RAID, SAN, 802.1x,WiFi, Avaya phone system.
1 – 3 years experience working in a helpdesk role.
Candidates must be customer service oriented.
Must possess strong interpersonal and communication skills.
Strong analytical skills and attention to detail.
Process-oriented and be able to follow existing procedures and provide feedback for process refinement.
Excellent verbal and written communications skills.
A can-do and enthusiastic attitude toward work and customers.
Well organized self-starter who delivers assigned tasks on time while managing multiple tasks under minimal supervision in a fast-paced environment.
Strong verbal/written skills.
Job Skills:
Excellent Communication skills.
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