Career Info:-
Company Name: Microland Limited
Company Website: www.microland.co.in
Job Location: Delhi
Job Role: Desktop Support Engineer - F2F Interview
Job Experience: 1-3 Years Experience
Job Eligibility: Any Graduate/Diploma
Job Summary:
Candidate should be a Any Graduate/Diploma from a recognized university.
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8).
Should have sound knowledge of Email clients MS Exchange.
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting.
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
Ensure desktop support internal processes and procedure are adhered to
Manage incidents/ service requests assigned to them till resolution/ execution.
Handle end user.
escalation effectively and involve DSS lead accordingly.
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority , high severity issues.
Updating pending tickets with timely, precise and accurate updates.
Following up with end users, if necessary, for closure of pending tickets.
Following up with support groups, if necessary, for closure of pending tickets.
Creating and uploading knowledge article.
Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule.
Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority.
Job Process:
Group Discussion.
Two Levels of Face to Face Discussions.
Job Skills:
Excellent Communication skills.
Walk-In Interview Date On 20th October 2016 Timings: 10:00 AM to 03:00 PM
Venue:
Myntra / Vector e commerce pvt Ltd,
Village Samalkha, Opposite Blue Dart office,
near Kapashera Police station, New Delhi
Village Samalkha, Opposite Blue Dart office,
near Kapashera Police station, New Delhi
Contact Person: Mr. Vishal - HR
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