Career Info:-
Company Name: Dell
Company Website: www.dell.com
Company Profile: For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Job Location: Hyderabad
Job Role: Accounts Receivable Analyst
Job Experience: 1-3 Years Experience
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate should be a Any Degree Graduates from a recognized university.
Provides support in the inbound or outbound call center
Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.
Solves Customer Issues on any product- mostly in warranty XPS Systems
Routes customers when appropriate to proper support queues
Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
Responsible for regular adjustments that contribute business metric goals
Excels at tolerance for processes and people
Solves problems for customer’s with challenging expectations (often escalated or irate)
Solves problems consistently and completely with minimum supervision
Responsible for working to share strengths with peers
Excels at recognizing internal and external customer’s needs and expectations
Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.
Solves Customer Issues on any product- mostly in warranty XPS Systems
Routes customers when appropriate to proper support queues
Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
Responsible for regular adjustments that contribute business metric goals
Excels at tolerance for processes and people
Solves problems for customer’s with challenging expectations (often escalated or irate)
Solves problems consistently and completely with minimum supervision
Responsible for working to share strengths with peers
Excels at recognizing internal and external customer’s needs and expectations
Job Skills:
Excellent Communication skills.
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