Career Info:-
Company Name: GXS
Company Website: www.gxs.com
Job Location: Bangalore
Job Role: Software
Engineer
Job Experience: 1+ Years
Job Eligibility: BE/BTech
Job Summary:
Candidate
should be BE/BTech.
1+
Year, Preferably An Engineering Graduate.
Software
Engineering, Operating Systems, Internet Application Architecture, Java,
Databases, WebServers and Application Servers.
Job Description:
A
position within the ACE (Application Control Engineering) organization; the
Production Support Software Engineer is an experienced role with potential for
growth.
To
work closely with other members of the ACE team and other functional groups
within GXS as a whole, the role demands technical expertise in handling
production issues and complex inquiries for customers along with special
projects as assigned.
Provide
basic to intermediate technical production/applications support and assistance
for GXS customers who use a cross section of GXS applications.
Works
independently to gather information, pose workarounds, carry out necessary
research, and provide an in-depth analysis to resolve production/application
issues, customer requests and inquiries, escalating to a lead or manager when
appropriate.
Interact,
respond, guide and work with GXS Tier 2 personnel, who would be our key
clients, and from whom problems trickle down to Tier 3 personnel.
When
the opportunity presents itself and it is appropriate, works with a team or
individually, to educate and empower the customer to understand how to perform
tasks and investigations on their own.
Provide
on-call support [24x7] for high priority critical problems, when situation
demands.
Provide
severity and scope analysis of issues, inquiries and requests; maintaining
ownership until resolution.
Will
provide a concrete explanation of resolutions to issues, inquiries and requests
to GXS customers. These contacts will range from technical to those of an
executive level within their organization.
Works
in group or independently on side projects as needed and assigned.
Provides
feedback and shapes production support procedures, policies and documentation
where none exist or where they are stale and need to be updated.
Efficiently
organizes and addresses multiple production issues, customer requests and
inquiries from several sources, delegating when and if appropriate. The sources
of which would be phone conversations, email, paging system, Instant Messenger
chat, or face-to-face conversations.
Job Skills:
Excellent Communication skills.
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