Career Info:-
Company Name: Oracle Corporation
Company Website: www.oracle.com
Job Location: Bangalore
Job Role: Customer
Service Representative
Job Experience: Freshers, 0-2 Years
Job Eligibility: Any Graduate
Job Summary:
Candidate
should be any graduate.
Supports
the Partner Services Organization with business and systems process.
Brief
Description:
Provides
follow through of complex customer issues, continuous improvement programs and
development of tools such as customer satisfaction measures, etc.
Detailed
Description:
Interacts
with customers prior to and/or after sale.
Develops
and maintains positive customer relations; coordinates with various functions
within the company to ensure customer requests are handled appropriately and in
a timely manner.
This
position has authority to substantially affect the relationship between the
company and a customer, either from a financial standpoint or product
standpoint.
Focus
of work can be in pre-sale or post-sale or both.
Job
Requirements:
Work
involves some problem solving with assistance and guidance in understanding and
applying company policies and procedures.
Works
within defined procedures and routines with limited autonomy. Problem solving
involves research and verification.
Includes
new graduate entrant with no professional experience; trainees, interns.
Entry
level position.
Prefer
0-2 years of experience and good communication skills.
Job Skills:
Excellent verbal & written communication skills,
Analytical ability.
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