Career Info:-
Company Name: Citrix Systems, Inc.,
Company Website: www.citrix.com
Job Location: Bangalore
Job Role: Tech Support
Engineer
Job Experience: 1 Year
Job Eligibility: BS in Computer
Science
Job Summary:
Candidate
should be a BS in Computer Science from a recognized university.
A
minimum of 1 year of Systems Administration experience in a Linux environment
Solid
knowledge of the latest Server, Storage & Networking technologies and
communication Protocols
Understanding
of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, ext3, boot process)
Understanding
of virtualization concepts (XenServer, KVM, VMware, VirtualBox)
Experience
with NAS/SAN technologies and protocols (iscsi, nfs, cifs)
Various
scripting languages (Shell, Python, Perl, etc.)
Understanding
of networking
Cisco
CCNA a plus
IP
addressing and subneting, NAT concept, VLANs, Routing and Switching
fundamentals, The TCP/IP and OSI models, LAN/WAN technologies
Basic
knowledge of Windows Operating System
A
basic to intermediate understanding of Windows 2003/2008 server
Requirements
(Education, Certification, Training, and Experience)
Position
requires BS in Computer Science or at least one year support/system
administrator experience with Linux.
Must
also have at least 1-year experience in customer support or equivalent
experience and have a positive customer service attitude.
Must
be willing to travel.
candidate
should have experience with the following concepts and/or technologies:
Understanding
of networking (especially VLANs, basic to intermediate routing/switching)
Basic
to intermediate knowledge of Microsoft Windows.
Job Description:
Responsible
for the review and qualification of support calls submitted for escalation by
Citrix Support Representatives worldwide.
Maintain
the flow of communication between Customers and Engineering throughout the
issue resolution process.
Responsible
for conducting a complete analysis, reproducing the issues and recommending
workarounds.
Provides
1st line analysis of network traces, debug files and reproduction of technical
incidents.
Communicate
with customers via telephone or written correspondence regarding technically
complex problems identified in Citrix software products.
Manage
relationships with those customers until the issue is resolved.
Write
technical articles for the knowledge base.
Work
jointly with escalation level to identify customer issues.
Participation
in a 24x7 on call rotation is required.
Job Skills:
Excellent Communication skills.
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