Career Info:-
Company Name: HSBC
Company Website: www.hsbc.co.in
Job Location: Kolkata
Job Role: Associate
Technical Analyst
Job Experience: Freshers
Job Eligibility: Any Graduates
Job Summary:
Candidate
should be a any Graduates from a recognized university.
Ability
to work under pressure and deliver within limited timescales, whilst
maintaining quality.
Ability
to prioritize and deliver service, to agreed service levels, within a diverse
and constantly changing technical environment.
Willingness
to work outside office hours on occasions, including weekends.
Identifying
the customer’s request accurately.
The
requests should be analysed and processed by following the standards,
procedures, policies and group guidelines.
To
handle acceptable volumes of user requests and complete them in the specified
Turn Around Time thereby contributing to PLA with Business Area.
Perform
on tasks as per the set quality standards and meet quality parameter defined in
for the process.
Work
on feedback and ensure errors are not repeated.
Advise
users (where applicable) in a structured manner with adequate explanation of issues,
communicate as per group guidelines and establish positive relationships and
maintain effective liaison with all departments.
Strong
interpersonal skills & good customer service skills.
Good
communication skills, both verbal and written.
Strong
analytical skills to quickly assess situations, their impact and options for
resolution with high level of judgment and decision making skills.
To
work in 24/7 environment.
Job Description:
The
analyst is responsible for processing and/or providing application end user
support.
The
support environment may be multi-site with extensive systems utilizing a wide
variety of applications used by the HSBC group.
This
role primarily adheres to Application Support processes and procedures in order
to provide a high quality service to users.
The
analyst processes requests and resolves these to the required standard and
within the levels defined in the Service Agreement.
The
individual(s) will be an extension of the Right Onshore Service Configuration
Management team.
Primarily
they will be adding and managing relationships between various Configuration
Items (CI’s).
These
relationships are held in a Configuration Management System (CMS) and these
relationships need to be replicated in Global Service Desk (GSD) R12, using
reporting to highlight any amendments that need making, and to ensure
integrity.
The
role holder(s) will have the responsibility of ensuring additional and changed
CI’s are replicated into the CMS and GSD R12.
Tasks:
Adding,
deleting, renaming hosts, services and application in GSDr12.
Creating,
deleting and amending Relationships between services and hosts in GSDr12.
Contact
Admin requests like Analyst access to users, group creation, group deletion
etc.
Job Skills:
Excellent Communication skills.
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