Career Info:-
Company Name: MWH
Company Website: www.mwhglobal.com
Job Location: Pune
Job Role: Helpdesk Analyst
Job Experience: Freshers
Job Eligibility: Diploma/Degree - IT
Job Summary:
A diploma/Certificate or Degree in IT related studies.
Job Description:
To restore normal service operation as quickly as possible with minimum disruption to the business.
To minimise the adverse effect on the business of incidents and problems and to proactively prevent the occurrence of incidents, problems and errors.
Ensure all requests received are recorded, prioritised and escalated to ensure deliver of agreed service levels.
Liase between users and other iNet staff to ensure timely resolution of requests.
Follow up escalated requests and regularly update users of the status of outstanding requests.
Support installation of new and enhanced software/hardware as required.
User Administration.
Develop thorough understanding of MWH’s information systems, processes, and procedures.
Contribute to the development and compliance of iNet policy, procedures and standards.
Ensure all work is carried out in accordance with MWH Quality Systems and Health and Safety policies.
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