Career Info:-
Company Name: Ernst & Young
Company Website: www.ey.com
Job Location: Kerala, Trivandrum
Job Role: L1 Network - Support Engineer
Job Experience: Freshers
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate should be a Any Degree Graduates from a recognized university.
End user interaction for trouble shooting the network related issues.
ISP coordination.
Level 1 trouble shooting on incidents related to network infrastructure.
Monitoring the bandwidth utilization and latency towards critical locations.
Intermediate knowledge level in networking concepts.
Working knowledge in routers, switches.
Excellent interpersonal skill and customer handling skill.
ISP coordination.
Level 1 trouble shooting on incidents related to network infrastructure.
Monitoring the bandwidth utilization and latency towards critical locations.
Intermediate knowledge level in networking concepts.
Working knowledge in routers, switches.
Excellent interpersonal skill and customer handling skill.
Job Description:
Proactive monitoring of the WAN LINK using Orion NPM.
Coordination with ISP during link outages and latency issue.
Provide Level 1 trouble shooting in the network related incidents and escalate it to the level 2 teams with proper work logs.
Work on the incidents and service request created by the end users.
Trouble shoots the end user network related issues via phone, chat.
Perform the daily network checks in routers, switches.
Monthly network report generation.
Follow the incident management process.
Level 1 trouble shooting in blue coat proxy.
Create and update Service disruption notification during Major incidents.
Coordination with ISP during link outages and latency issue.
Provide Level 1 trouble shooting in the network related incidents and escalate it to the level 2 teams with proper work logs.
Work on the incidents and service request created by the end users.
Trouble shoots the end user network related issues via phone, chat.
Perform the daily network checks in routers, switches.
Monthly network report generation.
Follow the incident management process.
Level 1 trouble shooting in blue coat proxy.
Create and update Service disruption notification during Major incidents.
Job Skills:
Excellent Communication skills.
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