Career Info:-
Company Name: IBM India
Company Website: www.ibm.com
Job Location: Bangalore/Hyderabad
Job Role: Technical Support Associate
Job Experience: Freshers, 0-2 Years
Job Eligibility: Bachelor's Degree/Diploma
Job Summary:
Candidate should be a Bachelor's Degree/Diploma.
Bachelor's Degree.
At least 1 year experience in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
At least 1 year experience in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
English: Fluent.
Bachelor's Degree/Diploma.
Fluency In Communications Skills (both spoken and written)/soft skills.
At least 1 year experience in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
At least 1 year experience in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
English: Fluent.
Bachelor's Degree/Diploma.
Fluency In Communications Skills (both spoken and written)/soft skills.
Job Description:
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills/probing skills, as relevant to the issue and level of the caller.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills/probing skills, as relevant to the issue and level of the caller.
Job Skills:
Excellent Communication skills.
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