Cox and Kings limited Walkin Interview For Quality Analyst On 13th to 14th October 2016 in Mumbai

Cox and Kings limited Walkin Interview For Quality Analyst On 13th to 14th October 2016 in Mumbai

Career Info:-

Company Name: Cox and Kings Limited

Company Profile: Cox & Kings is the world's oldest travel company with an experience of around 250 years. We operate a wide range of group and individual tours throughout the subcontinent for clients from all over the world.

Company Website: www.coxandkings.com

Job Location: Mumbai/Navi-Mumbai

Job Role: Quality Analyst - Customer Service

Job Experience: Freshers, 0-6 Year Experience

Job Eligibility: Any Graduates

Job Summary:

Candidate should be a Any Graduates from a recognized university.

Openings: 40

Minimum 01 Year of experience as a Quality Analyst.

Should be comfortable with rotational shifts.

Well versed with full array of company products and services to coach and counsel employees to sell, cross sell and upsell.

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections of internal teams.

Must possess professional attitude and be able to quickly develop a rapport with employees.

Ability to work both independently and as a team player.

Coordinate with different teams as and when needed.

Well versed with MS- Word, Excel and Internet browsing, with keyboard skills.

Strong organizational, interpersonal, administrative, time management and leadership skills.

Demonstrate the ability to successfully coach staff Fluency in language English.

Job Description:

Achieve assigned team and individual targets within the stipulated deadline

Develop short and long term plans for the call centre delivering direction, process improvement, human resource capability and organization support.

Participate in conducting call/defined activity monitoring formats and set required quality standards.

Perform call monitoring and provide trend data to management team

Track performance at team and individual levels.

Use quality monitoring data management system to compile and track performance at team and individual level.

Coordinates and facilitates call calibration sessions for call center staff.

Acts as a mentor to call centre team and assist with knowledge transfer.

Prepares and analyzes internal and external quality reports for management staff review.

Provides feedback to call center team leaders and managers.

Participates in customer and client listening programs to identify customer needs and expectations.

Coach and counsel agents to modify their performance as per requirements

Set performance improvement goals and identify training needs.

Monitor and measure effectiveness of quality sessions.

Attend calibration sessions and conduct briefings and knowledge assessment tests.

Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.

Meet Quality Assurance requirements and other key performance metrics.

Job Skills:

Excellent Communication skills.

Job Salary:

1,75,000 - 3,75,000 P.A

Walk-In Interview On 13th to 14th October 2016, Timings: 11:00 AM to 04:00 PM

Venue:

Cox and Kings limited,
1st Floor, Vaman Techno Centre,
Makwana Rd Marol, Andheri(E)MUMBAI,
Maharashtra,India 400059

Contact Person: Riya Philip

Contact No: 91-22-22709100 - HR