Career Info:-
Company Name: ZS Associates
Company Website: www.zsassociates.com
Job Location: Pune
Job Role: Help Desk
Associate
Job Experience: 1-2 Years
Job Eligibility: BE/BTech
Job Summary:
Strong
oral and written communication skills
Professional
appearance and demeanor, with ability to exercise good judgment and discretion
Engineer
with good academic background along with MCP/MCSA or A+certifications.
A+
certification or Microsoft Certified Systems Administrator
Prior
work experience as a Helpdesk Associate preferred.
Ability
to work methodically and analytically in a quantitative problem-solving
Strong
customer service skills.
1-2
years of relevant experience in customer support.
Job Description:
ZS Associates is a global management consulting firm
focused on marketing and sales effectiveness. ZS combines deep expertise with
rigorous, fact-based analysis to deliver consulting services to management, and
in the business operations and technology arenas to help companies improve
performance and results. ZS helps companies achieve marketing and sales success
through a complete and integrated range of services, from issue-specific
solutions to large-scale business transformations.
With more than 2000 professionals in 20 offices
around the world, ZS Associates provides clients depth of expertise and breadth
and capacity across marketing and sales functions. ZS is noted for its strong
presence in the pharmaceutical and health care industries, yet our work has
expanded into selected industries with significant investments in marketing and
sales.
We are currently seeking applicants for Helpdesk
Associate position to join our Pune office. Qualified candidates will possess
the skills detailed below and relevant work experience.
The Helpdesk Associate support the work activities
of handling 1st level support calls from all ZS Offices worldwide and
maintaining a user environment consisting of laptop and desktop computers
running the standard suite of business applications.
This position requires strong work experience and
the ability to work independently in each of the following functions:
Trouble shooting related problems over phone and
remotely
Complete some administrative tasks, such as tracking
help desk call process, assisting with organizational efforts and asset
management
Working in shifts.
IT team projects as assigned.
Job Skills:
Excellent Communication skills.
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